Mindo Mariani

Deliver personalized guest service, providing tailored food and beverage recommendations that enhance dining experiences and promote special offerings.

Manage end-to-end guest interactions, including greeting, seating, order taking, table service, and efficient payment processing (cash, credit, room charge).

Ensure meticulous table setup and swift turnover, maintaining high standards of presentation and operational efficiency in a luxury environment.

Proficiently prepare and serve a range of hot and cold beverages, upholding quality and presentation standards to meet discerning guest expectations.

Awarded 'Employee of the Month' twice (June 2023, August 2023) for consistently exceeding service standards and demonstrating exceptional dedication in a high-volume setting.

Delivered high-level, personalized service to diverse international clientele, contributing to positive guest reviews and repeat business.

Mastered comprehensive menu knowledge and upsell techniques to confidently recommend food and beverage pairings, enhancing average check value.

Collaborated effectively with a team of 15+ F&B staff to ensure seamless guest experiences and operational excellence during peak service hours.

Managed a high-volume section as a waitress for 1 year, ensuring efficient order taking, service delivery, and guest satisfaction, serving an average of 100+ customers daily.

Expanded skill set by transitioning to a pastry role for 1 year, actively participating in the preparation and presentation of various baked goods, improving display appeal.

Maintained a clean and organized work environment, adhering to food safety and hygiene standards in both front-of-house and back-of-house operations.

Assisted in inventory management and stock rotation for both F&B service and pastry ingredients, contributing to reduced waste and improved cost control.

Assisted the HR department with administrative tasks, including accurate data entry, record keeping, and confidential document organization for 100+ employees.

Supported recruitment efforts by scheduling interviews and managing candidate correspondence, streamlining the hiring process.

Gained practical experience in HR processes, employee onboarding, and general office administration within a hospitality context.

Contributed to maintaining organized employee files and ensuring compliance with internal HR procedures, enhancing departmental efficiency.

Provided direct guest service as a waitress, efficiently taking orders and serving meals to an average of 50+ guests per shift in a busy resort dining setting.

Assisted in daily restaurant setup and breakdown, ensuring readiness for service and maintaining high cleanliness standards.

Developed strong communication and teamwork skills while working closely with kitchen and front-of-house staff to ensure smooth operations.

Learned fundamental customer service principles, contributing to a positive dining experience for resort guests.